Return policy

Exchange? Anything is possible, let's discuss it here.

Exchange? Returns? Here you can find everything you need to know!


The product is not what you expected it to be? Or you got the wrong size? No problem! Our exchange policy is within 14 days, starting from the date of delivery. It is important to know that the product that you are going to return is complete, unused and is still in the package with the labels still attached. Products that are damaged, have damaged packages or used can not be returned. Make sure you treat the product with caution.

Did not receive your order yet?


Step 1
Send an email to info@thefixedgearshop.com. This email should contain your personal details, details of your order and the reason why you are returning the product. 

Step 2
You will receive a response within 2 business days. Either that you will get your money back or you will be sent a different product. This depends on individual situations.    

Once you have received the order and want to exchange or return?


Step 1
Download and print the return form that you can find here . Fill this form with your complete details. 

Step 2
Send the products with the return form to the following address:

Street: Neude 11
Zipcode: 3512AE
City: Utrecht
Country: The Netherlands

The cost of shipping should be paid by you.

Step 3
Once we have received everything, according to your requirements we will either give you a refund or send you a different product. If you can’t find the answer you were looking for and have more questions to ask please don’t hesitate to contact us via Email or Phone!