Product delivered broken?
Is the product defect, damaged or incomplete? We will fix this. Read further to see what you can do.
Are you sure the products is broken? We advise you to read the usermanual again. This didn’t help? That’s a shame. When we receive the products in its original packaging we are happy to exchange products within 14 after receipt of shipment.
- Fill in the form and click on sent. You will receive a return label in less than 4 hours.
- Use the original package to pack the product.
- Print the label and put this on the box. Don’t have a printer? Write down the order number and the return address.
- Bring your package to a DHL-delivery point in your area.
- At the delivery point you’ll receive a track & trace code with which you can track your returned products. When we received the package at our warehouse we will send a confirmation email.
Questions? This is how you can reach us:
Our customer service is reachable 5 days a week from 09:00 until 18:00 hours.
Or call 030 877 42 71
Our customer service is open from Monday until Friday until 18:00.