Can I pick up my bike or order?
To get straight to the point: no. We don’t have a pickup-point or store where you can pick up your order of bike anymore. We have an office located in Utrecht at the Neude, the old post office. Unfortunately we aren’t allowed to open a pickup point here so we are forced to send your order to your shipping address.
Luckily we have a good return policy. When you order a bike or products for you fixie you can return this to our warehouse address within 14 days. The product has to be undamaged and unused. If there are signs of use we cannot take them back, unfortunately. Of course we’re not the most difficult about this, so first contact the customer service.
Questions? This is how you can reach us:
Our customer service is reachable 5 days a week from 09:00 until 18:00 hours.
Or call 030 877 42 71
Our customer service is open from Monday until Friday until 18:00.